QR Panda is operated by Mustafa Zahid EFE ("we," "us," or "our"). We want you to be satisfied with your subscription. This Refund Policy explains our terms for refunds and cancellations for paid plans.
1. Subscription and Billing
Paid subscriptions are billed in advance on a monthly or annual basis, depending on the plan you choose. By subscribing, you authorize us to charge your payment method on a recurring basis until you cancel. You can cancel your subscription at any time from your account settings; cancellation will take effect at the end of the current billing period.
2. Refund Eligibility
We may offer refunds in the following circumstances:
- Within the refund window: If we have specified a refund period (e.g., 7 or 14 days) for your plan, you may request a full refund within that period after your initial purchase or renewal, provided you have not materially violated our Terms of Service.
- Service failure: If we are unable to provide the Service due to a significant outage or error on our side, we may issue a full or partial refund at our discretion.
- Duplicate or erroneous charges: If you were charged in error or charged twice for the same period, we will refund the duplicate or erroneous amount once verified.
Refunds are not typically provided for partial billing periods, for change of mind after the stated refund window, or where the Service has been used in violation of our Terms of Service.
3. How to Request a Refund
To request a refund, contact us at [email protected] with your account email and the reason for your request. We will review your request and respond within a reasonable time. If your refund is approved, we will process it to the original payment method; depending on your financial institution, it may take several business days for the refund to appear.
4. Cancellation
You may cancel your subscription at any time. Upon cancellation, you will retain access to paid features until the end of your current billing period. We do not provide refunds for the unused portion of a billing period after cancellation. If you cancel and later resubscribe, you may be subject to current pricing at that time.
5. Changes to This Policy
We may update this Refund Policy from time to time. We will post the updated policy on this page and update the "Last updated" date. Material changes may also be communicated via email or through the Service. Continued use of the Service after such changes constitutes acceptance of the updated policy.
6. Contact Us
For refund requests or questions about this Refund Policy, please contact us at:
QR Panda
Legal business name: Mustafa Zahid EFE
Email: [email protected]